At The Trendz, you can buy with confidence. We are devoted to crafting exceptional furniture of the highest quality, designed to elevate your space with elegance and sophistication. Our commitment extends beyond our products — we deliver a refined customer experience built on trust, care, and attention to detail.
Your satisfaction is not just important to us — it is our promise. We proudly stand behind every piece we create.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
The Trendz Manufacturer's Warranty
The Trendz proudly offers a 12-Month Manufacturer’s Warranty on all new furniture purchased from us. This warranty reflects our confidence in the quality of our craftsmanship and our commitment to providing you with enduring comfort, reliability, and peace of mind.
Please keep in mind the The Trendz Quality Guarantee applies to the original purchaser only (sorry, it’s not transferrable) and for products used for reasonable domestic purposes. It excludes products used for commercial reasons.
Our warranty covers the following:
- Structural defects in frames and overall construction
- Manufacturing faults in materials, including fabrics, leathers, foam, and fillings
- Defects in mechanisms, hinges, and hardware components
What Is Not Covered
- Normal wear and tear, including fading, pilling, and stretching of fabrics
- Damage caused by improper use, misuse, neglect, transportation, or accidental damage
- Natural variations in materials, including slight colour differences in wood or leather
- Damage resulting from exposure to extreme conditions such as excessive heat, moisture, or direct sunlight
- Products that have been modified, altered, or repaired by unauthorised parties
- Commercial or institutional use of products designed for residential purposes
- Damages caused by Act of God
How Do I Claim My Warranty?
The finest warranty is one you never need to use. However, should you believe your product has a defect, we are here to assist you.
Please contact your local store or our dedicated Customer Care Team to begin your warranty claim. To ensure a smooth and prompt process, you will be required to provide proof of purchase, typically your original receipt.
Our team is committed to resolving your concern with care, efficiency, and professionalism.
Important Information
Care Instructions: Proper care and maintenance are essential to preserve the beauty and longevity of your furniture.
Third-Party Repairs: Unauthorised repairs, modifications, or alterations may void your warranty.
Change of Mind: The warranty does not cover returns or exchanges due to a change of mind.
